Social Analytics – FAQ

Need more clarification for our Social Analytics? You've come to the right place.

Most common issues when installing ShareThis

Having issues installing our Share Buttons? Check out our top 3 more common issues and how to solve them.

Why can't I log into my account?

As of 2017, ShareThis has deprecated from the use of legacy accounts (publisher keys) in order to gain access to share buttons. We have since introduced our brand new platform that allows you to keep track of your custom share buttons via platform login.

How do I find my Property ID?

Learn what a Property ID is and the best way to finding it within your Platform account.

Registering A Platform Account

We have a new social optimization platform which enables our users to take advantage of even more features within your account.

How Share Counter Values Work

For count services, ShareThis uses our own proprietary count service — not the native share count API. For example, we’re not counting all the shares of a given URL to Facebook/Twitter; we’re counting the shares that came through the Twitter ShareThis button.