Most common issues when installing ShareThis

By April 4, 2018

Still not able to install our ShareThis platform? Never fear, we’re here to help you get past our most common issues! We’ve been around the block a few times and have helped countless publishers install our tools onto many different types of websites. Below is a list of the most common issues you will face when trying to install ShareThis onto your website:

Q: I used to have a ShareThis account a long time ago, why can’t I use my old account?
Great question! As of 2017, ShareThis has deprecated from the use of legacy accounts (publisher keys) in order to gain access to share buttons. We have since introduced our brand new platform that allows you to keep track of your custom share buttons via platform login. Feel free to re-register using our brand new platform and additional tools by signing up here: http://platform.sharethis.com/get-share-buttons

For more details: https://www.sharethis.com/support/faq/registering-platform-account/

Q: Why aren’t my buttons appearing?
After you’ve completed installing, we recommend waiting for 3 to 5 minutes so the buttons can be properly loaded onto your website. Please keep in mind that your button configurations are sent from our servers, which is why the buttons take a few minutes prior to installing. Once a connection has been made, you shouldn’t have this issue moving forward.

Q: Why aren’t my buttons sharing the correct information/picture?
When you first install ShareThis onto your website, you more than likely haven’t filled out another section of your website called Open Graph Tags. This section of your website is what informs platforms such as Facebook, Twitter, etc which share properties you wish to include.

We have an article on how to add these to your site here:
https://www.sharethis.com/support/guides/using-open-graph-tags/

If you’re still having trouble, feel free to reach out to our support hotline via the support portal!